Welcome to Amanda Abel. Due to ongoing losses, we are clearing out our inventory at a loss. Currently, our website is having a clearance sale of our desk products. To protect consumer rights and provide a good shopping experience, we have established the following refund and return policy. Please read this policy carefully before purchasing.
I. Return Period
Customers may apply for a return within 30 days of receiving the goods.
Return requests after 30 days will not be accepted, unless otherwise stipulated by law.
II. Return Conditions
To qualify for a return, the goods must meet the following conditions:
The goods are in normal condition;
No damage, modification, or misuse;
Main components of the goods are intact;
The goods are in a condition suitable for resale;
Valid order information or proof of purchase is provided.
If the returned goods do not meet the above conditions, we reserve the right to refuse the return request.
III. Non-Returnable Circumstances
The following situations generally do not qualify for returns:
Exceeding the stipulated return period; Problems caused by human error or improper use; Missing important parts due to customer reasons; Goods not purchased from this website; Other situations deemed legally or reasonably unacceptable for return.
IV. Return Application Process
To apply for a return, please follow these steps:
Step 1: Contact Customer Service
Contact us via email or phone and provide:
Order number; Purchaser’s name; Product name; Reason for return; Product photos.
Step 2: Application Review
Upon receiving your application, we will review it and provide you with subsequent return instructions.
Step 3: Return the Goods
After approval, please return the goods according to the provided return instructions.
It is recommended to retain the logistics tracking information to check the return shipping status.
V. Refund Policy
After receiving and inspecting the returned goods, we will notify you of the refund review result via email.
After approval:
Refunds will be processed within 3 business days;
The funds will be returned to the original payment account;
The actual arrival time may vary slightly depending on the processing procedures of the bank, credit card institution, or payment service provider.
VI. Refund Amount
Orders meeting the refund conditions are usually eligible for a refund of the purchase price.
The following fees may not be refunded:
Special service fees already completed;
Additional fees incurred due to customer reasons;
Fee fees that are not refundable within the scope permitted by law.
The specific refund amount will be calculated based on the actual order situation.
VII. Damaged Goods or Incorrect Orders
If you receive goods with the following conditions:
Goods damaged during transportation;
Incorrect goods received;
Goods with obvious quality problems;
Please contact us as soon as possible after receiving the goods and provide relevant photos and order information. We will assist in arranging exchanges, replacements, or refunds after verification.
VIII. Order Cancellation
If the order has not yet been shipped, customers can contact customer service to apply for order cancellation.
If the order has already entered the shipping process or has been shipped, it must be processed according to the normal return process.
IX. Liability Statement
Amanda Abel reserves the right to review refund and return requests.
We reserve the right to refuse any requests involving fraud, abuse of the return policy, or violation of the website terms.
X. Contact Us
If you have any questions regarding refunds, returns, or orders, please contact us:
Company Name: Amanda Abel
Address: 301 Harrell St, Hot Springs National Park, AR 71901
Phone: 501-318-4709
Email: amanda.abel@tinyergo.shop
Thank you for choosing Amanda Abel. We will strive to provide you with a fair, transparent, and efficient after-sales service experience.